If a brand or business monitors and give quick resolutions to its consumer's problems then it can very easily develop goodwill in the market. Moreover, if the business can manage its customer's problems properly and provide satisfactory solutions to the problems of its customers then it can also help it get repeated business. At Croma Campus, we take the problems and complaints of students very seriously. We have a dedicated complaints redressal team that provides a timely solution to students for their problems. This enables us to retain our students and provide them with a remarkable learning experience. Here’s how we handle the complaints we get from our students. Process for Handling Complaints Following is the process that the Croma Campus Complaints team follows to handle the complaints it gets: Step 1: Dig Deeper Each problem even if it is nasty in nature can consist of lots of insights. So, to retrieve these insights our complaint management team digs deeper into all the complaints that it gets from students. Furthermore, it asks various questions from students to understand clearly what problem they are exactly facing. After understanding the concern/problem of the student our team transfers the complaint to the right person who provides a quick solution to the student for the problem he is currently facing. Step 2: Provide a Quick Solution If you want to provide a good customer experience to your customer then you must never keep him waiting. At Croma Campus, we believe in this philosophy. We make sure that our students don’t have to wait for days to get solutions to their problems. After understanding the concern/problem of the student our team transfers the complaint to the right person. He then identifies the root cause of the problem that the student is facing and then provides a quick solution to him to solve his problem. Step 3: Collect Feedback Once our team delivers the solution to the problem of the student, we collect feedback from him. The aim behind this is to understand the experience that the student got by interacting with our complaints management team. Moreover, it also helps us ensure that the problem of the student is resolved or not. Apart from this, this information also helps us in upgrading/improving the working process of our complaints management team. Step 4: Track Trends We keep a record of all the complaints that we receive from our students. This helps us identify hidden trends in the complaints of the students. Moreover, it also helps us identify our pain areas so that we can work on them. Besides this, we also use the retrieved insights and data for improving the working process of the Croma Campus Complaint team. Conclusion At Croma Campus, we make sure that all our clients/students get a good learning experience. Our complaint management team ensures that the students don’t face any sort of problem during the duration of their training. Besides this, they make sure that the student receives an outstanding learning environment that encourages and supports their growth. In other words, you won't regret enrolling yourself in any of our IT training programs. So, if you are searching for an IT training institute that takes the problems of its students seriously then Croma Campus is perfect for you.
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September 2023
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